Deposit policy: Events booked at 25 or more hours of total massage require a 50% deposit to hold and guarantee event date(s). Remaining balance is due within one week of the event (unless alternate payment arrangements are made with Event Coordinator and MBD).
Acceptable forms of payment are: Corporate Check, Credit Card, EFT banking transfer. Online payment options are offered through our secure, Intuit QB invoicing/payment system.
Credit card payments over $2000 will incur an additional percentage fee. Please discuss with your event coordinator if you wish to pay by credit card.
Pre-payment policy: All new client accounts/events are required to guarantee their event date(s) and reserve therapists with pre-payment. If pre-payment is not possible prior to event date due to client accounting process, payment options will be reviewed by the Event Coordinator and alternate payment terms will be negotiated.
Payment with terms: Upon approval, MBD will accept a corporate check, no longer than Net 30 from Invoice date, unless otherwise agreed upon.
Cancellations and Fees on All Events (Pre Paid, Post Pay, Net 30):
- Cancellations 1 week (7 days), prior to the scheduled event are eligible for an 80% refund (20% applied toward administrative fees). Post Pay and Net 30 accounts will be invoiced for 20% of total cost due.
- Cancellations received 1 week to 2 days prior to a scheduled event are eligible for a 50% refund. Post Pay and Net 30 accounts will be invoiced for 50% of total cost due.
- No refunds will be provided for deposits or monies paid or cancellations received less than 48 hours before the scheduled event. Post Pay and Net 30 accounts will be invoiced for 100% of total cost due.
- All Cancellation fees are due and payable at the time of cancellation. Cancellations due to unforeseen circumstances (weather conditions, unplanned civic functions, labor disputes, accidents at event location), will result in a full credit for rescheduling the event at a later date.
Rescheduling: If a rescheduled date is set at the time of cancellation, a rebooking fee of $40 per event day will be added to the invoice. Please note: prior hourly rates are subject to change when rescheduling your event.
Supplier Diversity and Vendor Setup: Massage by Design is a registered and certified member of the WBENC and SBA. Organizations requiring supplier diversity paperwork and documentation, please forward all forms and links to your event coordinator. Vendor Setup for ACH payments will be submitted prior to your event for timely payment processing.
