Cancellation & Payment Policies

MASSAGE BY DESIGN

Deposit policy: Events booked at 25 or more hours of total massage require a 50% deposit to hold and guarantee event date(s). Remaining balance is due within one week of the event (unless alternate payment arrangements are made with Event Coordinator and MBD).

Pre-payment policy: All new client accounts/events are required to guarantee their event date(s) and reserve therapists with pre-payment. If pre-payment prior to the event date does not align with the client’s accounting process, payment options will be reviewed by the MBD Accounting Department.

Preferred methods of payment are: Credit Card, ACH/EFT banking transfer, and eCheck. A 2.99% processing fee will be added to all invoices paid with a credit card.

Acceptable forms of payment with approval: Corporate Checks, upon approval no longer than Net 30 from Invoice date, unless otherwise agreed upon.

* Online payment options are offered through our secure, Intuit QB invoicing/payment system.

Cancellations and Fees on All Events (Pre Paid, Post Pay, Net 30):

Rescheduling: If a rescheduled date is set at the time of cancellation, a rebooking fee of $50 per event day will be added to the invoice. Please note: prior hourly rates are subject to change when rescheduling your event.

Supplier Diversity and Vendor Setup: Massage by Design is a registered and certified member of the WBENC and SBA. Organizations requiring supplier diversity paperwork and documentation, please forward all forms and links to your event coordinator. Vendor Setup for ACH payments will be submitted prior to your event for timely payment processing.

Outstanding Invoices: Are subject to a $35 late fee after the first 48 hours following the event and a $35 fee for every 30 days thereafter. Checks and ACH deposits must arrive at our office prior to the event date or according to the terms of the invoice. If your payment processing is not alignment with the due date on your invoice please contact us at admin@massagebydesign.net

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