These terms apply to all events booked through Massage by Design, regardless of event size, format, or payment type. Prepaid, Post-Pay, and Net Terms accounts are all subject to the policies below. Massage by Design locks in massage therapists, licensing, and scheduling for each event at the time of booking. If you have questions about any of these terms, contact your Event Coordinator before confirming.
Effective July 1, 2026
Once an event is confirmed, therapists are scheduled and reserved. These cancellation terms apply to all events.
Events canceled more than 7 calendar days before the scheduled date incur no penalty. Any deposits or payments are refunded in full.
Cancellations made 6 calendar days or fewer before the scheduled date are non-refundable. Deposits and payments already made are retained by Massage by Design. Post-Pay and Net Terms clients remain responsible for the full contracted event balance.
Cancellation Does Not Void Payment Obligations
Canceling an event does not eliminate payment obligations. All invoices, cancellation fees, and balances due for canceled events must be paid by the original invoice due date or within 14 calendar days of cancellation, whichever comes first. Accepting a quote or paying a deposit constitutes agreement to these terms.
Clients who choose to reschedule rather than cancel may apply any funds previously paid toward a future Massage by Design event. If the invoice is still outstanding, the amount remains due per the invoice terms.
A $50 rebooking fee covers administrative and staffing costs and is added to the new invoice.
Please Note
Funds previously paid are applied as a credit toward the rescheduled event and are not refundable.
Rescheduled events are subject to current pricing, availability, and staffing requirements.
Previously quoted rates are not guaranteed.
Massage therapist availability cannot be guaranteed for rescheduled events.
Any remaining balance is invoiced at current applicable rates.
Rescheduling requests do not waive any applicable cancellation fees.
Massage by Design may deny rescheduling requests based on therapist availability, scheduling limitations, or account standing.
Contact your Event Coordinator before making any changes to an existing booking.
Deposit Policy
Events totaling 25 or more massage service hours require a 50% deposit to hold the date. The remaining balance is due within 7 calendar days after the event, per the invoice terms, unless Massage by Design approves other arrangements in writing.
Prepayment Policy
All clients prepay to hold event dates and therapist availability. If prepayment doesn't work with a client's accounting process, the Massage by Design Accounting Department may approve alternative arrangements.
Last-Minute Bookings
Events booked fewer than 5 business days before the scheduled date require full payment by credit card, ACH/EFT, or eCheck at the time of booking. Payment not received within 48 hours of the event date is subject to the late fees below.
No processing fee
No processing fee
2.99% processing fee applies
Corporate checks may be accepted with approval and are due within 30 days of the invoice date unless agreed otherwise in writing. Online payments are available through Massage by Design's Intuit QuickBooks payment platform.
Invoices past the stated due date incur the following fees based on the outstanding balance.
| Days Past Due | Fee Applied |
|---|---|
| 7 business days | 3% of outstanding balance |
| 14 days | Additional 3% |
| 30 days | Additional 5% |
| Every additional 30 days | Additional 5% |
Account Standing
Clients with a history of late payments, returned payments, or repeated payment delays may have their payment terms modified. Accounts with outstanding balances may need to prepay or provide a deposit before Massage by Design confirms additional events. Massage by Design may suspend services, decline future bookings, or withhold staffing until all balances, fees, and charges are paid. Accounts more than 45 days past due may be ineligible for future services until fully paid.
Additional Event Charges
Anything requested, approved, or incurred after the original invoice may result in additional charges. These may include extra massage hours, additional massage therapists, extended event time, parking fees, and tolls. Additional charges may be invoiced separately or added to the final invoice and are due per the payment terms above.
Modifying a Booked Event
Requests to modify a booked event, including but not limited to event date or time, event location, number of participants, number of massage therapists, service hours, or payment method, will be reviewed on a case-by-case basis and are not guaranteed. Additional fees, staffing adjustments, or rate changes may apply.
Events of 25 or More Service Hours
Events totaling 25 or more service hours may have additional cancellation, staffing, payment, and rescheduling terms. Contact your Event Coordinator for details before confirming. See our How to Book page for the full booking process.
If a force majeure event occurs, including severe weather, natural disasters, government restrictions, labor disputes, acts of terrorism, public health emergencies, or other circumstances outside either party's reasonable control, Massage by Design may offer a credit toward a future event or a refund if the event cannot be rescheduled.
Invoice disputes must be submitted in writing within 7 calendar days of receiving the invoice. Missing this window is treated as acceptance of all charges and services rendered.
Contact your Event Coordinator with questions about these terms before confirming your event. For booking inquiries, use the form below. See all cities we serve or visit massagebydesign.net for service details.
Call us directly
(866) MAX-RELAX · 629-7352Or use the quote form below to send your event details. A coordinator responds within one business day.
Tell us your event date, location, and how many hours you need. A coordinator will follow up within one business day with availability and pricing. No commitment required.
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